Privacy Policy

Buyers Domain Pty Ltd

Buyers Domain Pty Ltd (ACN 136 474 069) (we, us, our) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and manage personal information through our website and related digital platforms.

This Privacy Policy applies only to personal information collected through this website and associated online services. Separate privacy obligations may apply in connection with our property management, buyer’s agency and property advisory services.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

What Personal Information We Collect

We may collect personal information that you voluntarily provide through this website, including:

your name;
email address;
telephone number;
suburb or property preferences;
information submitted through enquiry forms or contact forms;
information provided when subscribing to newsletters, blogs or market updates;
information contained in emails or other communications sent to us; and
any other personal information you choose to provide.

We may also automatically collect certain technical and usage information when you visit this website, including:

IP address;
browser type and device information;
operating system;
pages viewed and time spent on the website;
referring websites; and
cookies and analytics data.

Why We Collect Personal Information

We collect personal information for purposes including:

responding to enquiries and providing requested information;
communicating with prospective and existing clients;
providing buyer’s agency and related services;
providing property management and related services;
sending newsletters, market updates and marketing communications;
improving our website, services and user experience;
maintaining internal records;
complying with legal and regulatory obligations; and
protecting the security and integrity of our systems and business.

Where practical, you may choose to remain anonymous or use a pseudonym when interacting with us. However, this may limit our ability to provide certain services or respond to enquiries.

Automated Decision Making

We do not currently use automated decision-making processes or computer programs that make decisions which significantly affect the rights or interests of individuals within the meaning of the Privacy Act.

We may use website analytics tools, customer relationship management systems, marketing automation platforms and AI-assisted technologies to assist with communications, administration, marketing and website performance analysis.

Disclosure of Personal Information

We may disclose personal information to:

employees, contractors and service providers;
IT, cloud storage and website hosting providers;
marketing and CRM platform providers;
professional advisers including accountants, lawyers and consultants;
regulatory authorities where required by law; and
other third parties where consent has been provided or disclosure is otherwise permitted under the Privacy Act.

We do not sell personal information to third parties.

Overseas Disclosure

Some third-party service providers we use, including cloud storage, website hosting, analytics and email marketing providers, may store or process personal information overseas.

Accordingly, personal information may be transferred to or accessed from countries including:

the United States;
Singapore; and
other jurisdictions in which our technology service providers operate.

While we take reasonable steps to ensure overseas recipients handle personal information appropriately, overseas jurisdictions may not provide the same level of privacy protection as Australian law.

Cookies and Analytics

This website may use cookies, pixels and similar technologies to improve functionality and analyse website traffic.

Cookies are small data files stored on your device which assist us in understanding how users interact with the website and help improve user experience.

We may use third-party analytics services such as Google Analytics to collect website usage information, including:

pages visited;
session duration;
traffic sources; and
device and browser information.

Most web browsers allow users to control or disable cookies through browser settings. However, disabling cookies may affect website functionality.

Marketing Communications

We may send marketing communications, newsletters and property-related updates to users who have subscribed or otherwise consented to receive them.

You may opt out of marketing communications at any time by:

clicking the unsubscribe link in emails; or
contacting us using the details below.

We will not use sensitive information for marketing purposes without consent.

Information Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

secure electronic systems and cloud storage platforms;
password protection and multi-factor authentication where appropriate;
restricted staff and contractor access to information;
cybersecurity and anti-malware protections;
secure document storage; and
secure third-party service providers.

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal and regulatory obligations, resolve disputes and enforce agreements.

Where personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information in accordance with the Privacy Act 1988 (Cth).

If you provide personal information to us electronically, it is transmitted at your own risk. While we take reasonable precautions to protect information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure and we cannot guarantee absolute security.

If we become aware of a suspected or actual data breach involving personal information, we will investigate and respond in accordance with our internal data breach response procedures and applicable legal obligations, including notification requirements under the Privacy Act where applicable.

Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

Users should review the privacy policies of third-party websites independently.

Access and Correction

You may request access to personal information we hold about you and request corrections where information is inaccurate, incomplete or outdated.

Requests should be made in writing using the contact details below.

We may require verification of identity before processing requests and may refuse access where permitted under the Privacy Act.

Complaints

If you have a complaint regarding our handling of personal information, please contact us using the details below.

We will investigate complaints and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

Contact Us

Privacy Officer
Buyers Domain Pty Ltd
Shop 8, The Italian Forum, 21 – 23 Norton Street, Leichhardt NSW 2040
Phone: 02 9568 6330
Email: nick@buyersdomain.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the revised version on this website.

The updated version takes effect from the date it is published.

Acceptance

By using this website, you consent to the collection, use and disclosure of personal information in accordance with this Privacy Policy.